FAQ

Delivery time depends on the destination and the service type chosen. Typically, deliveries to nearby cities take 1-2 business days, while to distant cities take 3-5 business days.

Yes, we accept delivery of valuable items with special insurance. Please inform us of the item's value so we can adjust the required insurance accordingly.

You can track your package through the official post office website or by contacting us directly. We will provide you with a tracking number after the package is shipped.

Yes, additional fees apply for shipping to remote areas. This fee will be communicated to you before you proceed with the shipment.

If there is an error in delivery, please contact us within 24 hours. We will promptly process a return or replacement according to company policy.

Currently, we only serve domestic shipping within the country. For international shipping, please contact the central post office or our international partners.